Privacy Policy

hoslr ("we," "our," or "us") provides a digital experience platform for restaurants, including restaurant websites, AI chatbots, QR-based menus and ordering, web-based point-of-sale(POS), e-receipts, and customer feedback tools (collectively, the "Platform" or "Services").

We are committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy applies to all users of our Platform — including restaurant owners, operators, staff, and their customers (end diners). By using our Services, you agree to the practices described in this policy.

Section 01

Information We Collect

1.1Information You Provide Directly

Restaurant registration detailsBusiness name, address, owner name, email, phone number, and billing information.
Staff account informationName, role, email, and login credentials.
Menu dataFood items, descriptions, prices, photos, and categories uploaded by restaurant operators.
Customer informationName, email, phone number, and table or order preferences submitted during QR ordering, reservation, or feedback forms.
Payment informationFor billing our restaurant clients, we collect card details through our PCI-DSS compliant payment processor. We do not store raw card data.

1.2Information Collected Automatically

Device and browser dataIP address, browser type, operating system, and device identifiers.
Usage dataPages viewed, features used, session duration, QR code scans, and order interactions on the Platform.
Log dataServer logs including timestamps, error reports, and referral URLs.
Cookies and trackingIP address, browser info, page interaction data and transmit it to Meta Platforms, Inc.

1.3Information from Third Parties

Google ServicesGoogle Sign-In, Google Analytics, Google Ads, or Google Business Profile.
Meta PlatformsMeta Pixel-enabled pages or Facebook/Instagram integration.
Payment PartnersTransaction confirmation and fraud signals from our payment gateway partners.

Section 02

How We Use Your Information

Service Provision

Creating and managing restaurant accounts, powering QR menus, POS operations, e-receipts, and processing orders.

Communication

Sending transactional emails, order confirmations, e-receipts, product updates, and support communications.

Advertising & Analytics

Measuring advertising effectiveness on Google/Meta, serving personalized ads, and using aggregated analytics.

Legal & Security

Preventing fraud, complying with laws, enforcing Terms of Service, and protecting our rights.

Section 03

Advertising Disclosures

Google Ads

We use Google Ads conversion tracking and remarketing features. You can opt out via g.co/adsettings. We comply with Google's EU User Consent Policy.

Meta Pixel

We use the Meta Pixel for retargeting and audience building. Data is processed subject to Meta's Data Policy. Manage preferences via Facebook Ad Settings.

Where required by law (GDPR/ePrivacy), we obtain explicit consent before placing advertising cookies.

4. Cookies & Tracking Technologies

Strictly Necessary

Analytics

Advertising & Retargeting

Functional

6. Data Retention

Accounts 5 Years
Orders 2 Years
Analytics 13 Months

7. Data Security

We use TLS/SSL encryption, encrypted storage, and access controls. No method is 100% secure, but we take industry-standard precautions.